Mountain Cycle

Order Cancellation Before Dispatch Only: Cancellations are only accepted if the order has not yet been shipped.WhatsApp for Refund: Contact +91 6379648323 to cancel; refunds are initiated after 24 hours.Shipping Info Fast Dispatch: All orders are processed and dispatched within 24 to 48 hours.Courier Partners: We ship via India Post and Franch Express; other partners may incur extra charges via WhatsApp.Transit Damage Mandatory Opening Video: An uninterrupted unboxing video is required to claim any damage.No Video, No Assistance: We cannot provide replacements or help without clear video proof.Exchange Policy Same Item Only: Exchanges are limited to the same product (or a credit note if out of stock).Customer Covers Shipping: All to-and-fro shipping costs for exchanges are paid by the customer.Refunds Original Payment Mode: Refunds are credited back to the source account used during purchase.4–6 Working Days: Please allow up to 6 business days for the credit to reflect in your bank.Customer Support Availability: Active from 10 AM – 7 PM (except holidays) for all queries.Contact Methods: Reach us via WhatsApp at +91 6379648323 or DM @kinderlandkidshop.in.