Shipping and Delivery Policy

🚚 Shipping and Delivery Policy

This policy outlines our procedures for shipping and delivering products purchased on our website. We aim to dispatch and deliver your orders efficiently and securely.

1. Order Processing Time

• Order Cut-off: All orders received before 2:00 PM IST on a business day are typically processed on the same day. Orders received after this time will be processed on the next business day.
• Business Days: Our operations run from Monday to Saturday, excluding public holidays.
• Dispatch Time: We strive to dispatch all in-stock products within 1-2 business days from the date of order confirmation.

2. Shipping Methods and Delivery Timelines (Domestic India)

We partner with reliable logistics providers (e.g., Delhivery, Xpressbees, India Post, or ST Couriers) to ensure safe delivery across India.

Note: These are estimated timelines. Delivery times may vary due to unforeseen logistical issues, public holidays, or external factors beyond our control.

3. Shipping Charges

We strive to offer economical shipping options for our customers.

Urgent Delivery: Express shipping or urgent delivery is available to select pin codes at an extra cost. The expedited charge will be calculated and displayed at the checkout page.

4. Order Tracking

• Tracking Details: Once your order is dispatched, you will receive a Shipping Confirmation notification (via Email/SMS/WhatsApp) which will include:
  • The name of the courier partner.
  • Your unique tracking number.
  • A link to track your shipment online.
• Update Time: Please allow up to 24 hours for the courier partner to update the tracking information in their system after you receive the notification.

5. Delivery Issues and Exceptions

• Damaged/Tampered Packaging: If you believe the outer packaging is damaged or tampered with, please do not accept the delivery and inform us immediately. If you have accepted a damaged package, please refer to our Refund & Returns Policy.
• Incorrect Address: We are not responsible for delays or non-delivery if the address provided by the customer is incorrect or incomplete. Please ensure the shipping address is accurate during checkout.
• Multiple Shipments: Depending on the size, weight, and availability of items ordered (e.g., if you order from both Toys & Games and Gifts & Home Decors), your order may be shipped in multiple packages. You will be provided with separate tracking details for each shipment.

6. Contact Information

For any inquiries related to shipping, tracking, or delivery, please contact our Customer Care team:

• Email: shopwithkinderland@gmail.com
• Phone Number: 6379648323